Security checks carried out by our Payment Processor, SagePay are thorough but occasionally we need further information to complete your order. In these instances we will contact you by email or telephone to ask additional questions to verify the identity of the person placing the order. Please have patience with us in these cases.
All of our products come with a 14 day no quibble guarantee. Unsuitable items must be returned clean and in their original condition and packaging.
We reserve the right to refuse returns of items that are not in their original condition.
Ruth Lee Ltd reserves the right to either repair or replace affected parts or the entire unit at their sole discretion. In most instances a digital photo of the product in question showing the damage will help qualify a product for return to the factory. At no time will any product be accepted at the plant without proper return authorization issued by Ruth Lee Ltd
Shipping charges will be the sole responsibility of the end user and no product will be received with shipping charges due. Any product considered for warranty work must be identified by a date of purchase and invoice number from the agency through whom the product was purchased. Without this information the product will not receive a return authorization.
Should you have any questions or wish further information please call or write to our Customer Service Department at firstname.lastname@example.org
Our returns period is 14 days from when you receive the goods, and any returned items must be received by us within this time. This date is by which any returns must be received back to us, so please allow up to 5 working days for your goods to reach us.
We will let you know as soon as we receive the goods, and will then process your request for either a refund or replacement as quickly as possible. In some cases this may take a few days depending on the product, so please bear with us.
If you have requested a refund, we will refund your credit card within 2 days but please note that once we have refunded your card, it is then out of our control when your bank refunds the money onto the credit card. Any refunds due are credited back to the card used to pay for the original order.
If you have requested a replacement of a higher value, we will telephone you to take payment information over the telephone for the difference.
If you wish to return an item to us, you may do so by giving us prior notice. Please email email@example.com and give details of the Order Number (if known), name, address, contact telephone number and e-mail address, the reason for the return and whether a refund or replacement is required.
Please return all items unused and in their original condition and packaging. You can use the original packaging to return the item, but please ensure that the original addressee label is covered completely and please write your order number on the top left hand side of the package, to assist us in identification on return to Ruth Lee Ltd.
Obtain a Certificate of collection/despatch from your courier for all returns and you should keep this Certificate until you have received your refund or replacement. We cannot take responsibility for goods lost in transit.
Ruth Lee Ltd warrants all their products to be free from any defect in materials and workmanship for a period of one year from the date of purchase. This warranty does not cover abuse, accidental or purposeful damage, or any form of modification to the product.
If a product is faulty in any way please email us at firstname.lastname@example.org immediately upon receipt of the product and give your order number. If the item is still in stock, we can either send you a replacement or refund the cost of item or you may wish to choose a different item.
Please follow the procedure for returns and send the item(s) to us together with a note, explaining the fault and stating the original order number. We will investigate the fault and offer you the choice of either a replacement or a refund, please note that you will not be responsible for carriage costs in this case.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery. Please note that you will be responsible for carriage costs in this case.
To cancel this contract, either telephone or email Customer Services at email@example.com with the order number and your instruction to cancel.
Please follow the procedure for returns and send the item(s) to us together with a note, explaining the reason and stating the original order number.
Please see our returns policy for how to return unwanted or faulty items.
Our returns address is:
Ruth Lee Ltd
No contract will subsist between you and Ruth Lee Ltd for the sale by it to you of any product unless and until Ruth Lee Ltd accepts your order by e-mail confirming that it has despatched your product.
For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Ruth Lee Ltd. irrevocably submit to the non-exclusive jurisdiction of the English Courts. All orders paid for by debit or credit card will incur a 3% surcharge. BACS payments will not incur any charge.
When you place an order with us, you will be asked to confirm that you agree with our Terms and Conditions contained within all our help pages. Please read these pages as clicking on the confirmation on the checkout pages states that you agree to be bound by the terms and conditions stated.
We reserve the right to change these terms and conditions at any time and the changes will effective from when they are displayed on our website.
We do not take responsibility for any errors on our website, including the pricing of the products as mistakes do occur from time to time. If an error is discovered after you have placed an order, we will contact you and you will then be able decide if you wish to continue with the order at the correct price or cancel the order and any monies you have paid to us will be refunded.
To the fullest extent permitted at law, Ruth Lee Ltd. is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Ruth Lee Ltd. does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Ruth Lee Ltd. nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Ruth Lee Ltd. does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Ruth Lee Ltd., its affiliates, directors, employees or other representatives.
All Web site design, text, graphics and all underlying source code, software and all other material on this Web site are copyright Ruth Lee Ltd. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Ruth Lee Ltd or using this Web site as a shopping resource. Any other use of materials on this Web site - including reproduction for purposes other than those noted above, modification, distribution, or republication - without the prior written permission of Ruth Lee Ltd is strictly prohibited.
No representation, condition or warranty, other than such as may be implied by statute, shall be incorporated into this Contract.
Advice and information, in whatever form it may be given, is provided by the Seller for the Buyer only and the Buyer shall indemnify the Seller against liability, claims, loss, damage, costs or expenses arising out of any other persons relying upon such advice or information.
The Seller shall be under no liability whatever to the Buyer for any indirect loss and/or expense (including loss of profit) suffered by the Buyer arising out of a breach by the Seller of this contract.
In the event of any breach of this contract by the Seller the remedies of the Buyer shall be limited to damages. Under no circumstances shall the liability of the Seller exceed the Price of the Goods.