Find out about the latest vacancies at Ruth Lee Ltd. As a growing business, we are keen to speak to talented individuals who would like to part of our success story.
With an international reputation and 30 years’ experience in the development of equipment, we supply our range of manikins and related products to customers including the Fire and Rescue Service, the Military and various Search and Rescue Teams. Currently, we export more than 70% of our manikins overseas with the USA, Germany and Australia being our largest markets. We have won awards for our international trade success.
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September 14 2020
It’s an exciting time to join our company! Established 25 years ago we are a world-leading provider of life-like manikins and training aids to rescue training experts worldwide: Fire & Rescue Services, Paramedics, Ministry of Defence, Airports, National Lifeboat Institutions & Coastguards, Offshore operators and a multitude of International Search & Rescue organisations.
Based in Corwen in rural North Wales, over 70% of our business is exports and we sell into more than 50 countries worldwide through a network of Distributors and directly to end-users.
In 2018 we won the FSB award for Welsh exporter of the year and this year we’ve won the Queen’s Award for Enterprise – International Trade.
In response to growing global demand and structured investment we have experienced rapid growth over the past few years and have in place plans to double the size of our business again in the next five years.
To support the existing team to achieve this plan we are now looking to recruit an Administration & Customer Service Specialist; supporting the operational transformation and to build on our excellent customer service that all our valued customers and distributors experience.
With proven experience in customer service (and sales) combined with an in-depth knowledge of MRP / ERP systems, you will be keen to develop the next phase of your career and take operational responsibility for order processing, material purchasing, customer service and data management whilst also being a key person supporting the deployment and operation of the new MRP / ERP system. You will report directly to the Head of Operations and work closely with our Dispatch Manager.
Having gained an understanding of current operations, our products, our customers and our plans for the future, the successful candidate with quickly learn and feel at ease within the customer service and dispatch elements of the role. The successful candidate will be a key person in the successful implementation of our new MRP / ERP system.
You will deliver excellent customer service levels across all areas of the organisation from requests for quotation and material purchasing through to quality control and dispatch management. You will ensure (with the support of the team) that the product database is accurate and compile production specifications to issue to the factory via the new MRP/ERP system.
You will bring energy and enthusiasm to the role.
You will have a strong set of ‘family values’ that inform the way you conduct yourself daily. These will include being dependable, trustworthy, resilient and purposeful.
You will bring energy and enthusiasm to the role.
You will be highly skilled having proven experience in systems, customer service/sales and dispatch. You will have an excellent and professional telephone manner; you feel at ease talking to our customers, suppliers and distributors - supporting them in with your product knowledge to guide them through the training solutions Ruth Lee Ltd provide.
You see the importance of systems and procedures whilst having the ability to react and adapt to evolving customer requirements. Prioritisation and planning skills are essential in the role to deliver both exceptional customer experience and efficient operation.
You will have a talent for data accuracy and error-proofing combined with the ability to quickly build meaningful rapports with both internal and external customers.
Displaying a high level of ownership, you be accountable for the delivery of routine tasks and react to the daily objectives that arise. You will thrive on a level of autonomy within the role and seek opportunities to develop your skills across many areas of the Organisation.
Skills in Purchasing and Dispatch would be highly valued as part of your application.
We want to recruit the right person to support the Operation and come with us on the journey for at least the next 5 years. We are offering a competitive salary (dependent on experience) plus a performance-related bonus.
HOW TO APPLY
Please apply in writing by sending your CV and a covering letter that includes details of your current remuneration to Darren Griffiths Head of Operations (email@example.com) by 30th September 2020.